Delete your data

To stop Adgence from reading or changing a Meta or TikTok ad account straight away:

• In Adgence: sign in, open Account → Ad accounts, and press Disconnect.
• In Facebook: go to Settings → Business integrations, find Adgence and remove it.
• In TikTok: go to TikTok for Business → Account settings → Authorized apps, and remove Adgence.

Disconnecting stops all access. To also delete the data we already hold from that account, ask us as described below.

Email privacy@[your-domain] with the subject “Delete my data”, from the email address on your account. Say whether you want everything deleted, or only the data from a connected Meta or TikTok account.

We confirm we received the request within 3 business days, and complete it within 30 days. We reply with a confirmation once it’s done.

• Your account, workspace and team access.
• Everything in your workspace: research, collected comments and ads, boards, files, notes and tracking.
• Data from your connected ad accounts, and the connections themselves.
• Your access keys and connections to AI assistants.

Payment and invoice records are kept as long as tax and accounting law requires. Copies in backups are overwritten on the normal backup cycle, within 35 days.

If a public comment, review or post of yours was collected by a Adgence user and you want it removed from Adgence, email privacy@[your-domain] with a link to it or the username, and we will remove it.